Monday, May 11, 2009

He went to Jared and got disappointed


Dear Jared, The Gallera of Jewelry,

My first visit to your store yesterday, May 10th 2009, at Casa Paloma Shopping Center in Chandler, AZ was absolutely disappointing.

I arrived at the store about 1:30pm with an ESQ watch that needed battery replacement. Although the store is practically empty (5 customers including myself), the sales representative did not want to replace the battery then. Instead he wanted me to leave the watch for two days or go else where.

And elsewhere I went.

Keep in mind; this is not the first watch I owned. In the past, I have observed repairmen replaced watch batteries within minutes, certainly not "two days"!

My recent experience lead me to think this particular sales representative did not care about his action and how it would affect Jared's reputation either, therefore why is he still employed?

I would suggest an addendum to your over-hyped jiggle of "he went to Jared":

"and got disappointed".



Update: May 14, 2009 -

Watch case wrench = $7.50 (including shipping from Micro-tools)


Type 371 battery = $4.31 (including tax at local Walgreens)


Never have to deal with Jared, The Galleria of Jewelry = PRICELESS!


date: Mon, May 11, 2009 at 9:51 AM
subjectRe: RQST00002019411 ; - Contact Customer Relations

Thank you for visiting our Jared Galleria of Jewelry web site. Your message has been received and will be forwarded to our Customer Relations Representatives for response. We look forward to assisting you with your request.

You can simply reply to this Email, and your reply will automatically be associated with this request, RQST00002019411.


Jared Galleria of Jewelry
Customer Relations


date: Mon, May 11, 2009 at 3:52 PM
subjectRe: RQST00002019411

Your customer service representative is: Elizabeth Whitehair

Dear Tian,

I would like to thank you for taking the time to contact us regarding your need for a battery replacement. Our goal is to exceed our customers' expectations, and I appreciate the opportunity to respond when there is a concern.

A copy of your complaint will be forwarded on to the Store Management as well as the District Manager for this particular location. I apologize for the inconvenience that you experienced and hope that you will allow us to provide you the service you deserve in the future.

If there is anything else I can do for you, please feel free to contact me via email.

Elizabeth Whitehair
Customer Relations

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